Our Cancellation Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Cancellation Policy at any time.

Here, at www.runneroo.co.uk, if you wish to cancel your purchase order after confirmation, 

  • If the order is not confirmed then you can make a cancellation request and we will approve it. 
  • If the order already confirmed and in transit, then cancellation will be allowed subject to some charges.

For Cancellation, you can contact us at our email hello@runneroo.com. Upon cancellation, the refund applies to our product only at our sole discretion.

All refunds will be issued as per our refund policy. Please contact us via email, we will respond within 3 (Three) business days.

We take customer feedback very seriously and use it to constantly improve our products and quality of service.


  • In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing the offer terms/guidelines/codes – the particular order/s will be canceled whatsoever and we will not be liable to pay any refund to you in all such cases.
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